Our first visit/inspection?

What to expect from our initial visit/inspection?

Arrival – A Rainbow van will arrive at the property.

Introduction – Our technician will introduce themselves and begin a fact finding exercise/interview with the customer regarding the incident.

Job Scope – Our technician will now determine where the damage begins and ends. They will if necessary contact your insurance company.

Report – A report of the incident will be started on the technician’s iPad, they will verify all information and record information on the incident, all tasks completed and required.

Pictures – Pictures will be taken of the damage before beginning any work.

Procedures – Our technician will begin carrying out our triage restoration process.

Further report/documentation – All necessary information will be added the technicians iPad’s.

Wrap up – Our technician will ask if you have any questions and verify that you understand the job process.

Clean up – Our technician will clean up and bag all rubbish and collect/put away all tools.

Follow up – Our office will book in further visits

Disclaimer – All jobs/claims are different and are treated accordingly so they may not necessarily follow the above process.